Terms And Conditions

For the purpose of these Terms and Conditions, The term “we”, “us”, “our” used anywhere on this page shall mean BASTO CLOTHING LLP, whose registered/operational office is 1804, Sicily, Raheja exotica, Madh Island, Malad West Mumbai MAHARASHTRA 400095 . “you”, “your”, “user”, “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

  • The content of the pages of this website is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

  • Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

  • From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

  • You may not create a link to our website from another website or document without BASTO CLOTHING LLP’s prior written consent.

  • Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

  • We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Disclaimer: The above content is created at BASTO CLOTHING LLP’s sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.

Welcome to the Basto website (“the Site,” “we,” “us,” or “our”). Basto provides this site as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of our site. By using this Site, you agree to follow and be bound by the following rule below. Additionally, Basto reserves the right to modify these terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our site at any time constitutes full acceptance of our service terms.

USAGE RESTRICTIONS

All of the content that appears on the Basto web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by Basto. We are happy for people to share our images, but please make sure that you credit Basto and link to www.basto.in Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

DESCRIPTION OF SERVICE AND DISCLAIMER

Basto is a designer, manufacturer and retailer of designer-quality goods offered at great values to the consumer. Our products mostly use high quality fabrics and are handcrafted. 

Basto is a luxury brand, emphasizing sustainability through the use of pre-owned designer fabrics to create one of a kind garments & accessories. Basto is not sponsored, associated, approved, endorsed nor in any way affiliated with the brands we may up-cycle. Any mention of trademarked names or other marks is for the purpose of reference only.

NOTICE

Basto may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

PRICING POLICY

The prices on the website are inclusive of the Taxes in India (GST) and packaging. 

In case of international deliveries, these prices do not include any delivery charges, the transaction fees levied by banks & payment gateways and custom duty/ import charges which may apply if the goods are being shipped outside India. A summary of delivery charges can be found at our delivery and shipping policy page.

The prices of the products are given in Indian Rupees (INR) and prices in other currencies are based on the current exchange rates. Payment for the ordered products can be done in other currencies with an addition of the transaction fees.

We reserve the right to adjust any prices or shipping amounts at any time without notice.

PRIVACY POLICY

We make every effort to protect the privacy of our users and customers. As such, this privacy policy sets out how Basto uses and protects any information that you give us when you use this website. Your online privacy and security is our priority, and we are committed to ensuring that you are protected. We will not disclose, sell, distribute or lease, personal information that you provide to us including your name, address, telephone number and email address. We do not receive your banking details, credit/debit card number, expiry date, card holder name, or any other information for payments made through our payment gateway.

REFUND POLICY - FAULTY PRODUCTS

We have done our best to display our items as truthfully as possible on the website. Products at Basto are made to order and all the products are handcrafted. Please be aware, variations in colour, size, thickness, shape and look may occur as we work with handloom and smaller batches of fabric, already considering that these crafts produce variations resulting in slight variations in the final product. Thus none of the above can be cited as a reason for a return.

The wash care on the website is a general guide, please refer to the wash care label on the garment for specific instructions. Measurements for all categories may vary up to two inches as the products are cut and stitched by hand and for home the sizes may vary.  A 10% thickness and colour variation can occur as the textiles are handmade and are dyed using natural colours. This shall not qualify as a faulty item.

A customer declaring a product erroneous due to any such reason will not be accepted as faulty until we have received the garment back in our studio and we have checked it.

Faulty items are only declared if the textile is torn or the stitches are broken.

If you wish to exercise your legal rights to reject faulty products you must return them to us and our team will go through them. Basto hold the right to accept or reject the return after the quality check team goes through the product and finds the results.

To claim a faulty product, it needs to be sent back to us as per the process we share with you. On receiving the product, we will go through a thorough examination and if the claim is satisfactory, Basto will refund the customer for the product along with the shipping charges incurred while sending the product back against actual receipt of the courier.  Incase of a dissatisfactory claim, the customer will be subjected to pay for any custom duties/taxes paid by Basto to accept the delivery and can then arrange for a pickup for the product.

If you are not satisfied with your purchase, please review our Returns & Exchanges section for further assistance or write to us at customersupport@basto.in

ORDER CANCELLATION BY BASTO

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Basto reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include suspension of deliveries to a particular location by our delivery companies,  limitations on quantities available for purchase, errors in product or pricing information, or any defect regarding the quality of the product or textile. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the payment has been charged, the said amount will be refunded to you within a period of 15 working days.

International order refund terms and conditions

Duty as mandated by the respective country of shipment will have to be borne by the customer. In case of non-payment of the duties and taxes to collect the shipment, Basto shall not accept a request for refund.

 

The remaining terms and conditions have to be met as per our shipping and return policy.

COOKIES

Cookies are small data files which are stored on your computer’s hard drive when you visit a website. These cookies help web browsers to remember your preferences, and collect information about your usage patterns to help form a better and more personalised web experience. Usually, web browsers automatically accept cookies, however you can choose to modify your browser settings so you are notified when you are sent a cookie, and then you can choose to accept or decline it.

FINAL DISCLAIMER

Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.